While Great Britain’s electricity system is very reliable, power cuts happen for a variety of reasons.
The National Grid ESO move high-voltage electricity around the country and pass it to distribution network operators who then reduce the voltage and distribute electricity to homes and businesses around the country.
When your home or business loses power, it is your distribution network operator responsibility for restoring power.
What to do if there’s a power cut in your area
- Make sure any appliances are switched off. Things like hair straighteners and irons might switch on once the power comes back.
- Call 105 to report a power cut to your distribution network operator. Calling 105 is a free-of-charge call from any network. National Grid, National Grid ESO and the electricity supplier that you pay your bill to, aren’t responsible for restoring power to your home.
- Check on your neighbours. If the power cut continues, you might want to check on your neighbours, especially if they are elderly or ill.
In the event of a power cut more information will be provided on the Power Cut 105 website.
SP Energy Networks
Serving Cheshire, Merseyside, North Wales, North Shropshire
For those needing extra help and support:
The energy networks can help if you have additional needs because of your medical or personal circumstances.
The Priority Services Register is a free service to help people who have additional needs. You can sign up by contacting SP Energy Networks, contact details above, who will keeps a register.
The type of help available will vary, depending on your circumstances. SP Energy can offer:
- advance notice of planned power cuts. If you rely on your energy supply for medical reasons your network operator can tell you about planned power cuts. For example, when there are planned engineering works.
- priority support during a long power cut. Network operators can provide heating and cooking facilities or accommodation and direct contact and updates, such as by phone.
- an identification and password scheme. This could include arranging a password or pictures only you and your local network operator will know. The network operator will use these forms of identification so can feel confident they are who they say they are if they need to visit or contact you.
As power cuts can happen all year round, it’s important you are prepared and know what to do.
The Priority Services Register doesn’t guarantee a continuous power supply. It’s important you have a plan if the power goes off, especially if you are dependent on power for medical equipment. You should discuss your plan with your GP or healthcare provider and ensure you know how long your backup power supply will last.